Hotel Reservation

Why there is a difference in hotel published rate and your special rate?
The hotel published rates (or called Walk-in Rate, Tariff Rate) are given to the guests who book the hotel room directly. This means that you deal directly with the hotel and it is call "guest account" or "hotel account". Generally, the hotel will collect the payment after you had used the service. However, it is the international practice that travel agents like ourselves will get a rate much cheaper called Agency Rate. Upon reservation, the hotel considers it as "agency account". Although we enjoy lower rate and extend it to our clients, we are fully responsible to collect the payment from the clients and pre-pay to the hotel.

After I made the reservation, What Next?
After receiving your reservation request, we will immediately book all the necessary arrangements in accordance with your request. This will takes about 1-2 business days, and we will send to you our confirmation message by e-mail with all the details of hotels, flights, tours, the booking status and also payment term. Upon tour confirmation, we will request a 30% deposit in order to guarantee your reservation. The 70% remaining balance can be settled against the travel documents before departure

After I make the hotel reservation, What Next?
Once you made the hotel reservation, one of our Customer Service Executive will immediately proceed with your request. You can expect our reply within 1-2 business days. We will send you a confirmation message for that particular hotel and also the deadline to guarantee your reservation. In case your request is not available, we will suggest another alternative

How do I check in at hotel?
After receiving your payment, we will issue you the hotel voucher, which can be sent to you by fax or by electronic mail. Present this voucher to the hotel.

Payment & Refund

Why do I prepay for my hotel reservation?
We are simply a travel company for the hotels available on our websites. The discounted rates are only available to us on a prepayment basis. So, to be able to confirm and secure your reservation, we always will need the payment in full before your arrival.
Without payment, we regret that we are not able to hold your hotel reservation.

Can I reserve the hotel with you, but pay at the hotel?
Yes, if you really want to. We can help you to reserve your room, but we have to book you as the "hotel account" as explained in FAQs of Hotel reservation, and the hotel published rate will be applied. The advantage is you pay after using the service, but the price is higher

Will I receive refund in case of cancellation for tour booking?
This is a very important question as it involves MONEY. We have been trying to state all the terms here, so that you can be sure of no surprise later. If you need more information just consult us.
A) Before the tour starts:
-In case you have to cancel your tour after paying the full amount, we will refund to you the 70% of the total amount, provided you notify us before tour date.
-In case we have to cancel your tour or unable to operate it after receiving your payment, but before the tour starts, you will receive full refund. This is a very very rare instance, resulted from unforeseen circumstances beyond our control such as natural catastrophe, political unrest, or sudden cancellation of airline without notice.
-In our travel industry, generally a cancellation fee of 50 or up to 100% cancellation fee is applied if cancellation was made less than a specified number of days. This is another good term we give to you.
B) After the tour starts:
-In case you need to cancel the tour on your own due to illness, emergency need, or dissatisfaction, the refund will be the amount less the number of days utilized plus 20% cancellation fees. (Just an example of calculation - you had paid USD 1,000 for 7 days tour, already utilize 2 days; cancellation fee is USD 1000/7 x 2 days + USD 200 = USD 486. REFUND is USD 514)
-In case we have to stop the tour due to unforeseen circumstances beyond our control such as natural catastrophe, political unrest, or accidents, refund less the number of days utilized only. (eg. As the above example - USD 1000/7 x 2 days = USD 286. REFUND is USD 714). Note: The above calculation does not cover International airfare.
-Dissatisfaction - We put this up fore-front does not imply that we provide low quality of service, but for the rare cases that our clients' expectation is higher than what we can really provide. This is because each individual is different with varied interests, characters, and like & dislike. If you were not satisfied during your tour, please ask for the abrupt termination of the tour, and the cancellation fees will be calculated based on the number of days being utilized as with the above calculation. We will not charge the additional 20% cancellation fees. Please do not utilize all the tour and claim dissatisfy later, as there will be no money left for refund. We reserve the right to charge this additional 20% cancellation fee in case you terminate the tour because of illness or emergency need to leave, but claim "dissatisfaction".

Will I receive refund in case of cancellation for hotel booking?
Our confirmation message of the hotel reservation to you will also include the Cancellation Policy. Generally, if you cancel your reservation 7 business days (not including Saturday, Sunday, and public holidays in Vietnam) before your check in date, we refund full amount without any charges. Cancellation less than 7 business days will be subjected to the first night cancellation fee. Un-used room night after check in date will be Non-refundable. In some instance such as during high season, there will be no-refund once you guarantee your rooms with payment. We will notify you in our confirmation message in Cancellation Policy.

Others...

How can I get a Vietnam Visa?
Most visitors to Vietnam need a visa to enter the country. Visas are exempted for the citizens of the countries, which have signed a bilateral or unilateral visa exemption agreement with Vietnam, tourist visa may be valid for 15 to 30 days.
Tourist visa can only be obtained in Vietnamese embassies, consulates abroad. Otherwise, you can get a visa at the border gates if you are invitees of some Vietnamese competent organs or you are travelling on a package tour organized by Vietnamese travel companies. To apply for a visa, the requirements are as follows:

Entry permit form (which can vary from one Vietnamese embassies or consulate abroad to another) - There are two categories of this form: for foreigners and for Vietnamese overseas.

Two photos (4cm x 6cm or 3cm x 4cm)

Original passport

Visa fee.

You should send your application and photos to a Vietnamese embassy or consulate abroad, which is most convenient to you. On your requirement, the reply will be returned by post (you must provide stamped envelopes with your name and address).

It is easier to get your visa from a Vietnamese travel agency. The necessary information to the travel agency include:

Full name

Birthday and place of birth

Nationality

Job

number of your passport

Entry and exit dates

Country you plan to receive your entry visa from the Vietnamese embassies or consulates

Vietnamese overseas are required to provide more information:

Year and reason to leave Vietnam

Leave Vietnam by means

Full names and addresses of relations in Vietnam

Visa exemption:
- Not more than 30 days: for citizens of Thailand, Philippines, Malaysia, Singapore, Indonesia and Laos.
- Not more than 15 days: for citizens of Japan and South Korea, Sweden, Norway, Denmark, Finland.
(Vietnamese diplomatic and official passport holders are exempted from visa requirements to enter Japan).
- French citizens holding valid diplomatic passports are exempt from visa requirements when visiting Vietnam and are allowed to stay for up 3 months at one time or on several visits within six months since their first immigration dates. Vietnamese citizens holding valid diplomatic passports also enjoy similar privileges.
- Citizens of Chile and Vietnam holding valid diplomatic or official passports from one of the two countries are exempt from needing entry, exit and transit visas in the other's territory and are allowed to stay for up 60 days on each visit.

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